User Support

Prompt Consulting

Bridging the Gap Between Technology and User Productivity
PROMPT Consulting - your leading software training firm working with law firms, corporate legal departments and corporations throughout the U.S. for over 20 years.User Support is the difference between users actually putting new features into action or them going back to their old comfortable ways of executing tasks.

Post-Training-User-Support is the difference between reinforcing what was just learned in class and having users go back to their old document creation ways. 

Users often tell us that while training was fantastic and how they learned a lot of new information, they know it's impossible to remember every little detail they learned in class. 

Post-Training-User-Support offers users the access to support just when they are about to attempt newly learned features.

Prompt Support Techs are patient and  knowledgeable, staying by the user through the entire process of the task or getting the issue resolved. This allows users to gain confidence and avoid common mistakes.

It's the difference between ending their training experience on a positive note.

 

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Phone: 415.388.3403   Fax: 415.388.6990   E-mail: prompt@promptconsulting.com